I was banned just under a month ago, IGN commandodragon. I thought that once I was banned, as it was a perm ban for illegal mod use, that my subscription would automatically be cancelled. Tbh I originally thought that the subscription just meant buying the VIP package again, so I was charged for this purchase just recently on the 1st of March. Please can Simone check this out so I can get a refund for this payment and could I get some help with how to cancel my subscription.
I would just like to note that this message was sent within the week that you are able to get a refund and due to me being banned no additional perks were used, so for any reason if a staff member were to view this message once the seven day time frame is up, then I am just notifying that the message was sent before and therefore should still be applicable.